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Complaints and Concerns

Aotea Finance strives to ensure a high quality of service to its customers, however, problems can arise.

If a problem or complaint does occur, in the first instance talk to the staff member you had dealings with OR ask for the Branch Manager. Most areas of concern can be simply resolved through this median.

Should you regard the problem as more serious, or you are not satisfied with the response then you are encouraged to write to:

The Compliance Manager

Aotea Finance Limited
P.O. Box 23424
Auckland 2155

Under our internal resolution service, we will acknowledge your complaint within five (5) working days and respond to you, in writing, within 14 days.

During this process, we will do our utmost to resolve any problem, but if you are not satisfied or we reach an impasse, then you can contact the independent industry body for assistance:-

Financial Dispute Resolution Service

P.O. Box 5730
Freephone: 0508 337 337 • Telephone: (04) 918 4930